The CEO and the TSA: An Unlikely Moment of Gratitude

Here at APMG we’re used to getting emails like this from our CEO Jon McTaggart. Those of us who’ve been around a while might even take them for granted. It’s just part of the culture. But I’m reminded today that it’s one of those things that makes us pretty unique… this culture of gratitude is demonstrated from the top-down, bottom-up, sideways, to-and-from our members, within and even beyond our communities. Read on to see what I mean:

mctaggart-tsa-note

The email continues:

He said, “I hear you a couple of times a year.”  Could it be that he recognizes my name from my brief “thank you” messages after the MPR on-air Member drives?

Then he said two of the nicest things I’ve ever heard from a TSA agent.  “I’m a member,” he said. “Thank you for what you do.”  He was thanking me!  As he waived me through the check point, my heart swelled with pride.  I gave him my best morning smile and said, “Thank you, so much, for listening and for your membership support!”

There are nearly a million listeners to Minnesota Public Radio, more than 19 million listeners to our American Public Media programs, and even more when we add our digital and social services and live programs.  This morning’s brief encounter is another proof point that…what we do really matters.

I share the heartfelt gratitude of this TSA agent as a proxy for every listener and user whose lives we will touch today.  Thank You for all your great work, today and every day.

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